PRIVACY POLICY

1. Who We Are

Spark UK is the UK’s leading youth-led mental health charity. We are a non-profit creating free resources and campaigns to spark conversations around mental health.

Contact details:
Spark UK (1214446)
Email: info@sparkuk.co.uk
Address: Spark UK, Station Road, Ilfracombe, EX348DE

2. Information We Collect

We may collect and process the following information:

• Personal details: Name, email address, phone number, postal address.

• Payment details: Card information (processed securely via our payment providers — we do not store full card details ourselves).

• Communication data: Messages, forms, or sign-ups through our website (e.g. Tally forms).

• Technical data: IP address, browser type, device information, and browsing activity collected through cookies, Google Analytics, and similar technologies.

• Third-party interactions: When you watch embedded YouTube videos or use linked services.
  

3. How We Use Your Information

We use your information to:

• Provide services, resources, and updates you request.

• Process donations, event payments, or transactions.

• Communicate with you about our work, campaigns, and events (if you have given consent).

• Improve and personalise your website experience.

• Ensure website security and comply with legal obligations.

We will never sell or rent your data to third parties.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enable website functionality.

• Analyse site usage via Google Analytics.

• Provide embedded content (e.g., YouTube videos).
  

You can manage or disable cookies in your browser settings. More detail is provided in our Cookie Policy sparkuk.co.uk/cookies.

5. Sharing Your Data

We may share your data with trusted third parties who help us run our services, including:

• Payment processors (for secure donations and payments).

• Email and communications platforms (for newsletters and updates).

• Tally Forms (for sign-ups, surveys, and feedback).

• Analytics providers (Google Analytics).

• Content platforms (e.g., YouTube for embedded videos).

All partners are required to handle your data securely and lawfully.

6. Data Security

We have put in place appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Where we use third-party providers (such as payment processors), they use encryption and other safeguards to ensure your information is protected.

7. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

• Donation/payment records: retained as required by law.

• Newsletter/contact data: retained until you unsubscribe or request deletion.
  

8. Your Rights

Under the UK GDPR laws, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (“right to be forgotten”).

• Restrict or object to how we process your data.

• Withdraw consent at any time (where we rely on consent).

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise these rights, please contact us at info@sparkuk.co.uk

9. Children’s Privacy

We take the privacy of children seriously. Our website is designed to be safe for all ages. We do not knowingly collect personal data from children under 13 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Spark UK (1214446)
Email: info@sparkuk.co.uk
Address: Spark UK, Station Road, Ilfracombe, EX348DE